1. Purpose
This Artificial Intelligence Policy establishes the principles applicable to the use of Artificial Intelligence systems made available on the website of the OleoTest brand, owned by Castro, Pinto & Costa, Lda. (CPC).
Castro, Pinto & Costa, Lda. is the entity responsible for the development, provision and supervision of the Artificial Intelligence virtual assistant integrated into the OleoTest brand website.
The purpose of this policy is to ensure the responsible, transparent, secure and ethical use of Artificial Intelligence in accordance with Regulation (EU) 2024/1689 (Artificial Intelligence Act – AI Act), the General Data Protection Regulation (GDPR) and other applicable legislation.
2. Legal Framework
The use of Artificial Intelligence by Castro, Pinto & Costa, Lda. complies, where applicable, with:
- Regulation (EU) 2024/1689 (Artificial Intelligence Act – AI Act);
- Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);
- Portuguese Law No. 58/2019, as amended;
- Other applicable European and national legislation regarding data protection, information security, electronic commerce and consumer rights.
3. Scope
This policy applies to the virtual assistant available on the OleoTest brand website and to all users interacting with this service.
The virtual assistant has been developed exclusively to provide information relating to products, equipment, technical documentation and services marketed under the OleoTest brand.
4. OleoTest Virtual Assistant
The virtual assistant uses Artificial Intelligence technologies to answer users’ questions regarding OleoTest products and services.
The assistant can help with, among other topics:
- Technical characteristics of OleoTest products;
- Correct use of equipment and accessories;
- Interpretation of test results;
- Best practices for monitoring edible oil quality;
- Legal and regulatory requirements related to edible oil monitoring;
- HACCP principles applicable to frying oil control;
- Laboratory validations;
- Technical studies;
- Technical documentation provided by Castro, Pinto & Costa, Lda.;
- Frequently asked questions regarding OleoTest products and services.
The assistant responds exclusively within the scope of OleoTest products and services.
It is not designed to answer questions outside this scope or to provide personalised professional advice.
5. Transparency
In accordance with Article 50 of Regulation (EU) 2024/1689 (AI Act), users are clearly informed that they are interacting with an Artificial Intelligence system.
Whenever necessary, users may interrupt the interaction and request support directly from the technical team of Castro, Pinto & Costa, Lda.
The company seeks to ensure that the assistant operates in a transparent and understandable manner, allowing users to easily recognise that responses are generated by an AI system.
6. Limitations of the Assistant
The virtual assistant provides general information based on the technical documentation made available by Castro, Pinto & Costa, Lda.
The responses:
- Are provided for informational purposes only;
- May not cover every specific situation;
- May contain inaccuracies or outdated information;
- Do not replace user manuals, Safety Data Sheets (SDS), certificates, laboratory reports, official technical documentation or applicable legal requirements;
- Do not constitute technical, legal, regulatory, scientific or professional advice.
Whenever there is any doubt, or where technical, regulatory, legal or commercial decisions are involved, the official documentation should be consulted or the technical team of Castro, Pinto & Costa, Lda. should be contacted directly.
In the event of any discrepancy between an assistant response and the official technical documentation, the latter shall prevail.
7. Human Oversight
The virtual assistant operates under the supervision of Castro, Pinto & Costa, Lda.
The company regularly carries out:
- Reviews of the documentation used;
- Knowledge base updates;
- Monitoring of response quality;
- Correction of identified errors;
- Continuous improvement of the system.
Technical, commercial, regulatory and compliance decisions always remain under human responsibility.
8. Data Protection
Users must not enter into the virtual assistant:
- Sensitive personal data;
- Passwords;
- Access credentials;
- Trade secrets;
- Confidential information;
- Any information whose disclosure has not been authorised.
Any personal data processed during chatbot use is handled in accordance with the GDPR and the Privacy Policy published on the website.
9. Responsible Use
The virtual assistant must be used exclusively to obtain information relating to OleoTest products and services.
Its use is not permitted for:
- Illegal activities;
- Attempts to obtain unlawful information;
- Deliberately submitting false information;
- Submitting offensive or discriminatory content;
- Attempting to compromise the operation of the system.
Use of the assistant implies responsible and good-faith behaviour.
10. Information Security
Castro, Pinto & Costa, Lda. implements appropriate technical and organisational measures to protect the systems supporting the virtual assistant, seeking to prevent unauthorised access, misuse, improper alteration of information and other security risks.
11. Continuous Improvement
Castro, Pinto & Costa, Lda. periodically evaluates the performance of the virtual assistant, promoting updates to the documentation used, improvements in response quality and the incorporation of new technical knowledge relating to OleoTest products.
User suggestions may be used to continuously improve the service while complying with applicable legislation.
12. Policy Changes
This policy may be amended whenever there are:
- Legislative changes;
- Technological changes;
- Changes to the functionality of the virtual assistant;
- Relevant changes to OleoTest products or services;
- Other circumstances that justify an update.
The version published on this website is always the version currently in force.
13. Contact
Should you require further clarification, wish to report an incorrect response or request specialised technical support, you may contact the team at Castro, Pinto & Costa, Lda. using the contact details available on this website.
14. Identification of the Responsible Entity
The OleoTest brand is owned by Castro, Pinto & Costa, Lda. (CPC).
Castro, Pinto & Costa, Lda. is the entity responsible for providing and operating the Artificial Intelligence virtual assistant available on the OleoTest website, as well as for complying with the applicable legal obligations, including Regulation (EU) 2024/1689 (AI Act) and the General Data Protection Regulation (GDPR).
